Prescription Requirements

All orders must be accompanied by a complete and accurate prescription, including shade, material, and design specifications.

Digital Impressions

We accept digital files from the following intraoral scanner systems:

• iTero
• 3Shape
• Sirona
• Medit
• Other compatible systems

Submission Methods:

• Via the intraoral scanner portal : Info.orthobend@gmail.com
• Via CHDL cloud portal
• By email to: info@orthobend.com

Inspection & Acceptance

All products must be inspected upon receipt. Any issues must be reported to CHDL within 15 calendar days of delivery. Failure to provide notice within this window constitutes acceptance of the product.

Standard Turnaround

Our standard in-lab production time is 4 business days from the receipt of all necessary case data and approvals. This excludes shipping time. Complex or implant-based cases may require additional time, which will be communicated in advance.

Shipping Timeline & Courier

Typical shipping time is 3–5 business days. Our primary courier is DHL. While CHDL is not liable for courier or customs delays, we will actively follow up on any issues.

Shipping Costs

• Overseas shipping is approximately USD 50
• CHDL covers return shipping costs only for cases that qualify for warranty or remake

Loss or Damage in Transit

If a case is lost or damaged during shipping from our lab, CHDL will provide a free remake.

Express Service

Expedited production is available for a surcharge, applied to the total case value:

Remake Charges

Free Remake: CHDL will provide a free remake, including all modifications, if the failure is attributable to a manufacturing error or if the case was damaged in transit from our lab.

50% Charge: A 50% charge applies if the failure is due to clinical factors, material limitations (e.g., requesting a material outside its recommended parameters), or ceramic chipping not caused by a manufacturing defect.

Determination of Charges

The cause of failure and applicable remake charge will be determined fairly by the CHDL technical team upon inspection of the returned case.

Payment Due

Full payment is required before cases are shipped. Monthly billing and credit terms are available only for pre-approved accounts.

Accepted Payment Methods

• Bank transfer
• Credit card

Late Payments

Overdue accounts may be subject to late payment fees.

Pricing

All prices are subject to change without notice.

No Refunds

CHDL does not issue cash refunds. At our discretion, the value of a returned case may be credited to the clinic’s account for future orders.

Clinical Responsibility

The prescribing doctor is solely responsible for determining a product’s clinical suitability for its intended use.

Exclusion of Other Warranties

These terms constitute the entirety of CHDL’s warranty. All other warranties, whether expressed or implied, are hereby excluded.

Governing Law & Jurisdiction

Any disputes arising from these terms shall be governed by and construed in accordance with the laws of the Dubai International Financial Centre (DIFC). The parties irrevocably agree that the courts of the DIFC shall have exclusive jurisdiction to settle any dispute or claim.